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Crystal Report 2016 crash on Windows 10

Hi.

we started using CR 2016 in our print server since 1 month, coming from CR 9 and then 2013.

In some cases and sometimes we get error from print server, without a line in the application log.

The only tip is the Windows event log, that says:

- System 
  - Provider 
   [ Name]  Application Error 
  - EventID 1000 
   [ Qualifiers]  0 
   Level 2 
   Task 100 
   Keywords 0x80000000000000 
  - TimeCreated 
   [ SystemTime]  2018-02-15T10:26:04.657133800Z 
   EventRecordID 11035 
   Channel Application 
   Computer DESKTOP-HMA4IAM 
   Security 
- EventData 
   PrinterServerHandler.exe 
   1.5.6.0 
   5a65c5b1 
   crpe32.dll 
   13.0.21.2533 
   59a7d440 
   c0000005 
   0041bc15 
   1de0 
   01d3a647614ffab6 
   C:\Program Files (x86)\VmSistemi\PrinterServer\PrinterServerHandler.exe 
   C:\Program Files (x86)\SAP BusinessObjects\Crystal Reports for .NET Framework 4.0\Common\SAP BusinessObjects Enterprise XI 4.0\win32_x86\crpe32.dll 
   5a549747-8479-4d35-bf53-ffb4d944a73c

Can you help me?

Thanks.

Fausto

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1 Answer

  • Feb 20 at 07:10 PM

    Hello,

    ALL runtime for CR 211 above is now here:

    https://wiki.scn.sap.com/wiki/display/BOBJ/Crystal+Reports%2C+Developer+for+Visual+Studio+Downloads

    READ the page and follow the info and then uninstall what every CR for VS runtime you may have and update it to SP 22.

    There is a test app that does just printing, using reports with saved data that you can test with also.

    Don

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