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Complete export customer data

In relation to the GDPR, is there a way provided in the hybris Marketing to export everything about a customer - not only private data, but also interactions, etc.?

Maris

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2 Answers

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    Former Member
    Feb 19 at 12:16 AM

    Dear Maris,

    For on-premise you can use report CUAN_IC_DATA_PRIVACY_DISPLAY (Data Privacy for Interaction Contact). I assume a similar report should be available for Marketing Cloud.

    You execute the report based on for instance contact name, and can see the following:

    1. Interaction Contact Root Data
    2. Interaction Contact Facet Data
    3. Interaction Root Data

    All these can then be exported to for instance spreadsheet. Screenshots of the report below.

    Selection Screen

    Result screen when Interactions are selected:

    Sample export (some personal ID's removed in Excel file for privacy):

    With regards,

    Akil

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  • Feb 20 at 12:56 PM

    In Marketing Cloud you'd use the "Inspect Contact" App together with the fact sheet.

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