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Former Member

PROBLEM IN CUSTOMER CREATION

hi

friends

when i am creating customer master data by xd01 an erros is coming----

Sales area INSO ID CP is not defined for customers

this is my sales area

i have checked all set up

sales organisation to distribution channel

sales organisation to division

set up sales area

even in database table TVTA entry is there

also customer creation screen if i click all sales area tab i sales area is not appearing

though it is coming

but it is allowing me to creat customer under company code view through fd01.

i am working in ecc 6 version this is totally new system & i am configuring sd module 1st time.

plz give some quick solution

ambarish

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7 Answers

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    Former Member
    Jun 27, 2008 at 07:01 AM

    Hello Ambarish,

    Plz check the consistency of ur Sales Set up using txn OVX8N. See, if you get some pointers.

    Reward, if helpful.

    Rgds,

    Raghu.

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    • Former Member

      HI RAGHU

      YES I HAVE ALREADY CHECKED IT THE REPORT I GOT IAM TRYING TO SEND IT TO YOU

      DIST CHANNEL

      DIST CHANNEL IS MISSING FOR CONDITION CONVERSION

      KCSO CS (SALES ORG / DIST CHANNEL)

      DIST CHANNEL IS MISSING FOR CUSTOMER / MATERIAL

      CONVERSION KCSO CS

      DIVISION

      DIVISION IS MISSING FOR FOR CONDITION CONVERSION

      INSO CP

      DIVISION IS MISSING FOR CUSTOMER CONVERSION INSO CP

      IS THIS MANDATORY IN TOTALLY NEW SYSTEM WHEN I WILL BE CREATING ENTERPRISE COMPONENT ALAWAYS I NEED TO COPY ? BECAUSE WHEN I AM COPYING IT FROM STANDARD IT IS PERFORMING AS PER EXPECTION

      PLZ THROW UR VIEWS

      AMBARISH

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    Former Member
    Jun 27, 2008 at 07:01 AM

    Hi Ambarish,

    Please do the configuration for Common divisions and distribution channels through VOR1 and VOR2 transactions your problem will get solved.

    I hope it will help you,

    Regards,

    Murali.

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    Former Member
    Jun 27, 2008 at 07:05 AM

    hi,

    If u have already created that customer in some other sales area then u might extend it to the new sales area.

    Go to VD01 provide the customer name and then provide the reerence sales area details and also provide the new sales area. and proceed.

    Let me know if it helps.

    Regds,

    Subbz..

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    Former Member
    Jun 27, 2008 at 07:07 AM

    hi

    check the settings in the common distribution channel and common division because if you are copying from other distribution channel and division it also appears here for this you need to delete the ref. dist.channel and ref. division

    and try after this

    you can also enter the same dist channel and division there

    the path is IMG > Sales and Distribution > Master Data > ..............

    regards

    srini1379

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    Former Member
    Jun 27, 2008 at 07:56 AM

    1. Defining Common Distribution Channels for Master Data

    Use

    The purpose of this activity is to define distribution channels which have common master data..

    Procedure

    Access the activity using one of the following navigation options:

    IMG Menu -> Sales and Distribution -> Master Data -> Define Common Distribution Channels

    Transaction Code: VOR1

    2. Defining Common Divisions for Master DataUse

    The purpose of this activity is to define distribution channels which have common master data..

    Procedure

    Access the activity using one of the following navigation options:

    IMG Menu -> Sales and Distribution -> Master Data -> Define Common Division

    Transaction Code: VOR2

    Also Check:

    3. IMG > Sales and Distribution > Sales > Sales Documents > Assign Sales Area To Sales Document Types > Combine sales organizations / Combine distribution channels / Combine divisions: Ensure to maintain these, else Sales Order creation will give error. (This point is relevant for Sales Document Type)

    Regards,

    Rajesh Banka

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    Former Member
    Jun 27, 2008 at 02:43 PM

    check the account group u r using when creating the customer.....it should be either sold-to or shipto.

    Reward Points if helpful

    -Sudheer

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    • Former Member

      Dear Sudheer,

      thnx for ur reply but it is not clear to me if possible can u make it more accurate with better clarification

      plz help

      thnx

      ambarish

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    Former Member
    Jun 28, 2008 at 07:06 PM

    Dear Ambarish,

    The Enterprise Structure Configuration you have already checked & as mentioned by you, it sounds to be appropriate.

    As per my understanding, you are facing an issue with Sales Area Tab Pages. There are 2 recommendation, which I can suggest:

    1. Check the configuration setting in VOR1 & VOR2, & ensure that the distribution Channel & Division are maintained appropriately for the Sales Organization.

    2. Also ensure to check Account Group setting:

    2.1.1 Account Group

    2.1.1.1 Maintain Number Range for Account Group

    Use

    The purpose of this activity is to control number range of Account Group.

    Procedure

    Access the activity using one of the following navigation options:

    IMG --> Financial Accounting (New) --> Accounts Receivable and Accounts Payable --> Customer Accounts --> Master Data --> Preparations for Creating Customer Master Data --> Create Number Ranges for Customer Accounts --> Select the Icon to maintain Number Range

    Transaction Code: SPRO

    Data to be maintained:

    No | From | To | Current No | Ext (Tick in Check Box)

    01 | 0000000001 | 0000099999 | 0 | No

    02 | 0000100000 | 0000299999 | 0 | No

    XX | A | ZZZZZZZZZZ | Yes

    2.1.1.2 Assign Number Range to Account Group

    Use

    The purpose of this activity is to maintain number range of Account Group.

    Procedure

    Access the activity using one of the following navigation options:

    IMG > Financial Accounting (New) > Accounts Receivable and Accounts Payable > Customer Accounts > Master Data > Preparations for Creating Customer Master Data > Assign Number Ranges to Customer Account Groups

    Transaction Code : SPRO

    Data to be maintained:

    Group | Name | Number Range

    0001 | Sold-to party | XX

    0002 | Goods recipient | XX

    0003 | Payer | XX

    0004 | Bill-to party | XX

    2.1.1.3 Define Account Groups with Screen Layout (Customers)

    Use

    In this step, you determine the account group of the customer.

    Procedure

    Access the activity using one of the following navigation options:

    IMG > Financial Accounting (New) > Accounts Receivable and Accounts Payable > Customer Accounts > Master Data > Preparations for Creating Customer Master Data > Define Account Groups with Screen Layout (Customers)

    Transaction Code : SPRO

    The groups indicated below are a few examples. There are many groups in Standard SAP & if we require additional Group, it can be copied from appropriate group & maintained.

    Group | Name

    0001 | Sold-to party

    0002 | Goods recipient

    0003 | Payer

    0004 | Bill-to party

    0005 | Prospective customer

    0006 | Competitor

    Select Sold-to-party > go to Details > Double Click on General data / Company code data / Sales data. It will take to next screen which details Tab Pages of General data / Company code data / Sales data. Double Click on Tab Page for example: Address, Control, Marketing & so on. Here you can maintain whether the field is to be Suppress, Req. Entry, Opt. entry or Display

    IS THIS MANDATORY IN TOTALLY NEW SYSTEM WHEN I WILL BE CREATING ENTERPRISE COMPONENT ALAWAYS I NEED TO COPY ? BECAUSE WHEN I AM COPYING IT FROM STANDARD IT IS PERFORMING AS PER EXPECTION

    It is not Mandatory, but a recommended Practice. The Advantage is when we copy from Standard, by default it updates all relevant table, which sometimes misses out if we are creating without using copy functionality.

    Regards,

    Rajesh Banka

    Edited by: Rajesh Banka on Jun 28, 2008 9:08 PM

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    • Former Member

      To

      Mr Rajesh Banka

      Thnx for your deatils description, but i have already tried & configured properly all thesee things you have mentioned.

      But still i am not out of the problem.I am describing it once more.

      After doing required configuration when iam using xd01 to creat customer master data there is tab "view all sales area" if click that suppose to be my all sales area will be there, but only sales organisation are coming no dist channel & division.

      System is allowing me to creat customer master data only with Co. code, Acct group & Sales organisation. Even if i enter sales area manually its giving me an error message sales area is not define.

      Another suprising thing when i am copying from sap standard i.e.

      0001 01 01 e.g. creating xyz yy zz.

      When i want to maintain a customer master data under this sales area it is coming

      xyz 01 01 but expected is

      xyz yy zz

      if i entered it manually system is giving the same error that--sales area is not defined.

      why the assignment of sales org, dist channel & div are not reflecting after doing all basic & required configuration.

      now i think you can visualise my real issue.

      plz help its very important.