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Manage Tickets Web Service: Default Values for Requested Start and End Date?

Feb 14 at 04:40 PM

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Dear Experts,

when creating a service ticket in C4C and no values are provided for requestedFulfilmentPeriod/StartDateTime and requestedFulfilmentPeriod/EndDateTime in the web service request message we have observed that default values for "Requested Start Date" and "Requested End Date" are added in the UI?

Is there any possibility to configure this behavior, e.g. keeping empty values of no data for these fields is provided via the web service?


Thank you!

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Hello,

The requested start is set by standard to always default to today + 2 days when a ticket is created. That is irrespective of channel. Currently there is no functionality to change this behaviour.

Regards,

Jameel

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Thank you for the helpful comment!

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1 Answer

Lewis Peters Feb 15 at 02:34 PM
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You might try adding an AfterModify on the ticket to clear the value, if at all possible.

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