Skip to Content

Manage Tickets Web Service: Default Values for Requested Start and End Date?

Dear Experts,

when creating a service ticket in C4C and no values are provided for requestedFulfilmentPeriod/StartDateTime and requestedFulfilmentPeriod/EndDateTime in the web service request message we have observed that default values for "Requested Start Date" and "Requested End Date" are added in the UI?

Is there any possibility to configure this behavior, e.g. keeping empty values of no data for these fields is provided via the web service?


Thank you!

Add a comment
10|10000 characters needed characters exceeded

Related questions

1 Answer

  • Posted on Feb 15, 2018 at 02:34 PM

    You might try adding an AfterModify on the ticket to clear the value, if at all possible.

    Add a comment
    10|10000 characters needed characters exceeded

Before answering

You should only submit an answer when you are proposing a solution to the poster's problem. If you want the poster to clarify the question or provide more information, please leave a comment instead, requesting additional details. When answering, please include specifics, such as step-by-step instructions, context for the solution, and links to useful resources. Also, please make sure that you answer complies with our Rules of Engagement.
You must be Logged in to submit an answer.

Up to 10 attachments (including images) can be used with a maximum of 1.0 MB each and 10.5 MB total.