My requirement is support team determination when message is created.I maintained the Rule 13200137 in PFAC_RESPO.
In this below path in procedure SLFN0001 against partner function procedure of funcions SLFN0003 SUPPORT TEAM (CRM).IN THE PARNER DETERMINATION TAB acces sequence and Determination Time in Partner Determination are empty.
what values should i maintain here so that support team determination will happen as per the rule 13200137
SAP Solution Manager Implementation Guide -> SAP Solution Manager -> Configuration -> Scenario Specific Settings ->Service Desk -> Partner Determination Procedure -> Define Partner Determination Procedure.
plz guide me