Solved: Service Agreement and Service Level Agreement

Former Member · ‎06-26-2008

Hi

Can anyone provide me a copy of Service agreement and Service level agreement which can used between sap partner and a customer.

I am doing my first implementation in SAP B1 and i want to make this agreement with my customer before i start implementing the software.

I searched the portal but couldnt locate it.

Thanks and Regards

C.Louis

Former Member · ‎06-26-2008

Hi,

You should request for the EULA copy from your Territory Manager from SAP in your region.

former_member186095 · ‎06-26-2008

Hi,

I think the first agreement document is EULA (end user license agreement). The second is your request.

I think you can ask the sample of the agreement to SAP branch in your country. if not, let me know your e-mail.

Rgds,

Service Agreement and Service Level Agreement