Hello ,
We have faced similar kind of issue and resolved after following the SAP note 2232580, please apply the same steps and your issue will be resolved.
http://XXXX:XXXX/sap/bc/theming/themes/~client-XXX/CRMWebUI/?sap-client= XXX
This is the URL where needs to be updated.
Let us know if you need any more updates.
Thank you.
Regards,
Sagarika.
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