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Feb 13, 2018 at 06:27 AM

System auto changes the Service Technician after appointment creation

212 Views Last edit Feb 15, 2018 at 07:20 PM 2 rev

Hello,

When I was trying to create an appointment in a ticket for the Technician, the system is changing the Technician after the appointment is created at the line item level.
following are the steps done in UI:
1. When the ticket is created, Service Technician (This is a manual Step no Auto Determination) was manually added in the Header and based on the determination procedure the Service Technician Team has been defaulted.
2. Go to Item and add Service Item, Release to Scheduling and Save. At this point the Service Technician is the same as the Header (It cascades to Item Level which is correct)
3. Click on Appointment, pop up window appears with the Start date and End Date, Provide the details, Click GET Appointment, system based on the availability will provide the Appointment dates. Select the date and the appointment is scheduled
4. Once the appointment is scheduled the Service Technician of the line item is changed and pick up a random Service Technician from the Same Service Team.
Please suggest