SD Returns Delivery issue

[Former Member]

Returns delivery order no 80000083

How come i put in my billing document?

when i going to create a billing document is showing No billing documents where generated. see log....

Do i have to do any thing after returns order requset or credit memo resuest?

[Former Member]

This is complete process below.

1.Return order is created either with reference to Sales order or Billing document.

It can also be created with-out any reference also.

2. Create the Return order and save it.

Return order always contains a billing block. So , now go to the change mode of the Return order and remove the billing block( make the field blank).

As beacuse, customer has returned you the goods, now either you have to issue him a Credit memo (Billing document) or send replacement (subsequent free of charge delivery) .

Here , you want give him a Credit memo for the return.

Credit memo for Return is always created with reference to the Return order and NOT from the return delivery.

If you are trying to create the Billin doc(credit memo) from the Return Delivery then system will give you error.

So, now create the billing doc from the Return order you have created.

I hope, it will be solved.

Regards

Pradyumna

Edited by: pradyumna patel on Jun 26, 2008 11:02 AM

[Former Member]

Hi Aritra das

return order any debit or credit memo are billed with reference to sales order and not delivery number.

[Former Member]

Hi

The standard return order process is as follows

1. Create standard sales order (Order >Delivery >Billing)

2. Create Return delivery with reference to earlier sales document number (RE>LR).

3. Crete Cridit for returns with reference to earlier billing doc number (Credit memo requrest (Sales Doc Type) > Cridit for returns (billing Doc type).

check doucment flow at every state so that you could understand.

regards

Rao

[former_member204513]

Dear Das,

Please check the copy control settings for the return delivery in VTFL transaction.

Go to VA02 transaction enter your creditmemo request then check is there any billing block is set,if billing block is set then remove the billing block keep it as blank then save the changes.

Now you try to create creditmemo.

I hope it will help you,

Regards,

Murali.

[Former Member]

HI,

The flow is like this..

Return order - Return delviery - credit memo...

Please check whethere return order has been blokced for billing. If it is blocked then please remove block and then keep it blank and then try to create credit memo by vf01 by selecting billing type as credit memo ( G2 )...

Please check whether u have done return delivery or not..

regards

sankar

Edited by: sankar sankar on Jun 25, 2008 2:37 PM