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Crystal reports not responding

Feb 14 at 11:14 PM

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Every time I go to create a new report and get to the connection screen, as soon a I enter the login information crystal stops responding and closes. I can modify exsiting reports but if I have to do anything with changing or adding a connection to the database it stops responding.

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1 Answer

Don Williams
Feb 14 at 11:20 PM
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Hi Teresa,

Do you have any other CR products installed on your PC? If so what are they?

I have this happen to me once in a while also. I ran DebugDiag from Microsoft to capture the cause. What it was was the 3rd party DB connectors causing the crash.

Go into this folder and rename these dll's to *.Org, * being the name of the dll.

crdb_sforce.dll

crdb_siebel.dll

Or Go into Programs and Features and modify CR install and remove an DB Drivers you don't need.

Or if you are adventurous download debugdiag 32 bit from Microsoft and set it to capture the crash on crw32.exe and then analyze it and see what it says.

Don

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