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Former Member

Integration of SAP Contact Center cloud edition with SAP C4C

Hi Team,

I have to integrate SAP Contact center with SAP C4C.

Is SAP Contact center Cloud edition not available now?

If yes, can you please provide me the URL to set up in the live activity center configuration.

As to install the on premise version requires many prerequisites.

Please provide me a way to integrate it so that the call feature is available both in HTML5 or Fiori Client ( Responsive UI ).

Thanks,

Shikha

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2 Answers

  • Feb 13 at 09:31 AM
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    • Former Member

      Hi Keshav,

      Thanks for the blogs but I have already searched the blogs.

      It doesn't talk about SAP Contact center Cloud edition availability and usage (URL).

      There is on premise version available but i would like to go with Cloud based version as it will not have prerequisites involved. I have limited time to make it work.

      --Shikha

  • Feb 20 at 11:23 AM

    Hi Shikha,

    1. Is SAP Contact center Cloud edition not available now?
    You didn't mention where customer is located. Currently SAP CCtr cloud is not available for all regions.

    2. Please provide me a way to integrate it so that the call feature is available both in HTML5 or Fiori Client ( Responsive UI ).
    Component called ECF in SAP CCtr does support both C4C user interface modes.

    Br,
    Jukka

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