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SOLMAN 7.2 SP05 Supporting Multiple Customers

Dear ,

I am working on the configuration of Solution Manager 7.2 SP5 as a VAR (Value-Added Reseller) Multi-customer.

Some time ago my colleague raised a note to SAP: 195/2018 Issue with SAP Connection - SolMan VAR so they could help her solve an issue she had.

This issue is now solved but now we need to be able to separate the scenarios eg: incident management, sysmon, pimon, Early Watch EWA by clients, that is, each client see their scenarios "in different links or Fiori views"

I have looked for a note that mentions what we need as Supporting Multiple Customers and I have not found a solution that allows us to divide the scenarios into independent views for each client of ours.

The documentation that we have followed is as follows:

a) 2499200 - Setting steps for Multi-customer scenario in Solution Manager 7.2 SP05 or higher

b) 1195/2018 Issue with SAP Connection - SolMan VAR

c) https://help.sap.com/viewer/c3c5ec585ee248228ddb6c3f08073ea9/7.2.05/en-US/d6a67075ca9e43939b438ac2d55da40a.html

I hope you can clarify how to configure the views of the independent scenarios for each client.

Atte. Matias Prado

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3 Answers

  • Feb 14 at 09:51 AM

    Dear Miguel,

    please see also KBA 2524602 - How to find the technical systems for a specific customer number in LMDB

    https://launchpad.support.sap.com/#/notes/2524602

    Regards
    Andreas
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  • Feb 13 at 12:44 PM

    When you say 'different Fiori views', do you mean to say that you would like the incidents for each category to be displayed in a different Fiori tile? And, when you click on the Fiori tile, there would be a Fiori app to display the incidents?

    If this is the case, there is no easy answer. You would have to develop your own Fiori apps.

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    Former Member
    Feb 13 at 06:38 PM

    Dear Miguel Angel Arino Clarke

    I mean that when configuring SAP Solution Manager (VAR) for multiple clients, I would like to have independent views for each client that is VAR of our company.

    For example: That the "X" client can have its own view of the monitoring of its systems in SystemMonitoring WITHOUT SEEing the systems of the "Y" client in System Monitoring.

    I understand that this is possible when configuring a Solution Manager VAR Value-Added Reseller

    Kind Regards.

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