Dear Experts,
For a service ticket I need to create subjects, reasons as well as categorization schema.
For the subjects, I have created the subject profile and have assigned it to the Service BT category
For the reasons, I have created the subject profile and have assigned it to the Business Activity BT category.
Since there is already a subject profile assigned to transaction for service; how would I assign the subject profile for the categorization schema?
Thanks & REgards,
Kanthimathi