Integration Of Microsoft Outlook with C4C for ticket creation

[Former Member]

Hi Team,

I was trying to integrate Microsoft outlook for ticket creation in C4C.

I have set up a rule using redirect option to redirect the mail from user to technical id in C4C (cod.b2b.servicerequest@myXXXXXX.mail.crm.ondemand.com).

Still i can't find any email in tickets as well as unassociated emails under services in SAP C4C.

When i set up a rule using forward option its working, but its getting sent from my email id rather than user's (which is correct) but i want original email id in tickets.

Can you please help to fix the issue. Is there anything i am missing here.

Need to fix this ASAP.

Thanks,

Shikha

[ViswajithM · Accepted solution]

Similarly it should also be possible in Outlook.

Regards

Viswa

[ViswajithM]

Hi Shikha

If you set up a rule, then it would not work. You would have to do a forwarding of the mails at the Server level.

I am not sure of the exact settings in Outlook, but in Gmail you can set it at -> Account Settings.

[Former Member]

Hi,

Need this urgently for the project.

Can anyone please help on how to make redirect option work so that original email id is retained while sending it to C4C?

Thanks,

Shikha