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SAP Access Request Closed Notifications.

Dear Friends, Auto generated emails are sent to one of the id's ( Retrieved rule result: 0004/SMTP: ..............EMAIL ID ) once an ARQ is completed. However, the id for which the notification is sent is not Current Approvers, Manager - Notification, Other Approvers, Requester User nor ( custome ) IT Security Notification Agent.

In transaction code SOST there is successful entry of the email sent.

Unable to track down why closing notifications was sent to this id.

Enclosed are screen shots of logs. Please share your views to understand this. msmp.png

- Thanks

msmp.png (34.8 kB)
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3 Answers

  • Feb 13 at 10:03 PM

    Raj,

    did you check the user record of the users that should get the email? Is the email address maintained correctly?

    Regards,

    Alessandro

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  • Feb 15 at 12:54 AM

    Yes Alessandro, Id to which these notifications are sent is not even in GRC production system nor in any system / client of SAP.

    Please advice.

    - Thanks

    Raj

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  • Feb 22 at 08:46 AM

    Hello Raj,

    IDs may not be there in GRC prod/ any SAP system. The issue might be with the E-mail IDs maintained for approvers.

    Could you please check if the E-mail IDs of the agents (maintained for closure notification) is correctly maintained?

    Kind regards,

    Yashasvi

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