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Andrew Smith

C4S Employee Fields in Fiori

Feb 12 at 12:23 PM | 65 Views

On modifying the Master template for the Tablet so that a tickets display in Fiori is appropriate, i cannot find the fields relating to the Employee. Am i missing something or are they not available?

C4C Cloud for Service
SAP Cloud for Customer add-ins | c4c core | fiori | employee | editing
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2 Answers

  • Best Answer
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    Dedeepya Reddy
    Feb 12 at 09:43 PM

    Dear Andrew

    The Service Ticket Overview screens are different in RUI and HTML5.

    So, if you are performing a change 1st in HTML5 then you cannot expect those changes to flow to RUI (as screen components are differ)

    It is recommended to access the Ticket Overview from RUI and use the option "Launch Layout in HTML5" to get the right component rendered in HTML5, upon which you can now perform adaptation changes.

    Hope this helps!

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    Jeevan Gowda Kunigal Nanjegowda
    Feb 12 at 02:36 PM

    Hi Andrew Smith,

    Step 1: To make changes in Fiori UI you have open the respective screen and then click on Profile(right top corner) --> select "Open layout in HTML5". Then make the necessary changes in adaptation mode.

    If you have followed the above step and then respective fields should be visible in fiori, incase if they are not available then please create a incident for SAP to look further into this.

    Regards,

    Jeevan

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    • Andrew Smith
      Feb 12 at 05:02 PM

      Thanks Jeevan, Followed your instructions yet still no Employee fields presented. I have likewise raised an incident as suggested. with kind regards

      Andrew