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How to receive faulty goods from service call?

Feb 12 at 09:19 AM


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I am facing a problem SAP Business One HANA in service call received item. First of all think we sell computer items which are delivered through serial no from warehouse. For example- I sold a laptop to a customer which serial no is SL-001. Delivery, AR Invoice & Incoming payment all are done. This laptop has a service warranty 3 years. After two month, I receive a service call from customer. I assigned a technician. After investigation, technician found that, that Laptop has Hard Disk problem. Technician bring this item with him. Now the problem is that, during selling that laptop It is not possible to know the serial number of Hard Disk of that laptop. Because during selling that laptop it was intact. Now, how I receive that hard disk item into my service warehouse with faulty serial number because I have to replace that Hard disk & delivery new hard disk with new serial number?

Please suggest receiving process of faulty serial no & issuing process of new serial number from service warehouse against that customer & service call.

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