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author's profile photo Former Member
Former Member

writing script of customer contact

Hi all,

My client wants to document details of customer contact done on phone. For this they want to create scripts can some body tell me what kind of script we will need & how it can be done in SAP.

Thanks

Nik

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  • author's profile photo Former Member
    Former Member
    Posted on Jun 22, 2008 at 06:27 AM

    As per SAP u can maintain this data in Customer master data.(FD02 or XD02)

    Here u can mention all data like Ph No, Mobile no, Address & email addres of the customer. Also u can maintain internet assignment.

    Thanks

    Amar

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    • Former Member Former Member

      Hi there,

      I'm looking for same. The customer wants a printable overview of all customer contacts that are made by collection specialists in Collections Management (SAP FSCM) by entering the specific customer account number and a date range. I already have the table which stores the customer contact notes and the procedure to de-encrypt the data using a FM. Now I'm looking for the table that links the customer contact notes with the customer account numbers.

      Does anybody have an idea which table this could be?

      Thanks in advance!!!

      Max

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