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Former Member

Category/ Catalog/ Code group miss match in CRM WEB UI

In CRM WEB UI , I am creating a transaction with the below data.

Category : Feedback

Catalog : Comment

Code group : Product

Code : Other

And then i save the transaction, but the CRMD_SRV_SUBJECT is getting updated with totally different combination of data.

that is :

Category : Feedback

Catalog : System

Code group : Phone system

Code : Comment

Anyone have any Ideas, Please share your thought, would be highly appreciated.

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1 Answer

  • Feb 13 at 09:03 AM

    Hi Ligin,

    Just to cross-check, pass that transaction number to the report CRM_ORDER_READ and check the ET_SUBJECT.

    Compare the values ASP_ID & CAT_ID with the Categorization schema you maintained.

    -Ricky.

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    • Former Member

      Yes Ricky,

      ASP_ID & CAT_ID have same values for both Feedback / Comment / Product / Other AND Feedback / System / Phone System / Comment.

      Ligin