Dear All
We have EP 7.0 SPS 13 system.
I am facing problem with the "Login Problems ? Get Support" functionality.
I can see the link on the login page but it does not redirect me to the reset password page.
It just refreshes the login page.
But when I try to access the reset password functionality by directly pasting the below mentioned URL in the browser, then I get the reset password application page.
http://hostname.domain:port no./webdynpro/dispatcher/sap.com/tcsecumewdenduser/LogonHelpApp
Also, when I put the valid login Id and corresponding Email address, I do not get the success message and no email.
Request your help in finding the root cause and solution for it.
I have set already done the following:
1. Assigned the action UME.Logon_Help to the role assigned to the user group Anonymous User.
2. Set the UME property ume.logon.logon_help to TRUE.
3. Have provided the email ID in System and Central administrator.
4. Have checked the notification email option in the System configuration --> UME Configuration
5. Have restarted the AS Java.
Regards
Vineet Vikram