Locked User

[former_member232354]

Dear Experts,

We are using SAP 9.1 PL07 and wondering if there is any workaround to face the below case (when it happens).

Customer has decided to change security level to high and when the user enters 3 times wrong password, sap user is automatically locked. SAP B1 Administrator user is the only one who has authorization to handle the authorization module and no one else has access to user module and manager has no license.

A workaround is to log in with manager, pass him the license of the administrator user (professional license) and then unlock him. But in case that manager is locked how we could handle it?

Do you have any advise?

Kind Regards,
Alexandros Karadimitropoulos

[former_member232354]

Hi Markus,

So we have to raise an incident to SAP?

Kind Regards,
Alexandros Karadimitropoulos

[Vaibhav_Kaushik · Accepted solution]

Hi,

ideally it is nice to have 2 super users who can change the passwords, this is also helpful in your case.

if all the accounts are locked then raise a ticket to sap support and they will unlock for you after confirmation in written from your side.

Regards

[Abdul]

You need to copy password from one user to other via Update query..Which is not recommended as per SAP's support scope. Raise a ticket to SAP.

[Abdul]

You need to copy password from one user to other via Update query..Which is not recommended as per SAP's support scope. Raise a ticket to SAP.