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Former Member
Jun 19, 2008 at 11:36 AM

Other logon problem link not appearing

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Dear All

I am using EP 7 SPS 13 2004s.

We use both LDAP and UME for user management.

I want to configure Login Problem functionality for the user.

For this I did the following steps:

1. In Configtool I set the parameter ume.logon.logon_help to true.

2. In Configtool, parameter ume.notification.pswd_reset_performed is already true.

I restarted the server after it.

After restart, I can see the link Login Problem? Get Support.

On click of Get Support, user is redirected to reset password page.

Problem is, I do not see the drop down/ link for the Other Logon Problem.

How to get the link or dropdown for it.

Regards

Vineet Vikram