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Problem installing Crystal Reports 2013

I'm attempting to install Crystal Reports 2013 but immediately upon launching setup.exe, I'm getting an error message stating "A fatal error has occurred which has caused the installer to quit. Please gather any %TEMP% and installer logs to present to your support personnel." I am running the installer locally, made sure I right clicked and selected run as administrator and have turned off my A/V software to prevent it from blocking the execution. Any help would be greatly appreciated.

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  • Posted on Feb 09, 2018 at 04:49 PM

    What is the SP level (version number) of your Crystal Reports 2013 and

    do you have other SAP BI components installed on the machine (Dashboard, Client Tools) ?

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  • Posted on Feb 10, 2018 at 06:51 AM

    You may follow the steps mentioned in the note-1638102 on Installation Best Practices for Crystal Reports.

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