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SEND_CONSUMER_ERROR in Alert log_no emails to mail recepients configured

Hello Experts,

I have configured CBMA on our newly upgraded java only system PO 7.5

I have set up all the steps as per following blog:

1.Created Alert Rule in Integration Directory

I selected all Integrated Configurations, all components and all error sources.We are using the default Consumer: ALERT-TO-MAIL

2.Configured Java Mail Client Service on NWA.

mail.debug (recently changed to 'true' since logs for email issue required)

mail.from with Basis: its a SMTP relay service host)

– mail.smtp.password(no password)

– mail.smtp.user(no user)

3.Added a new task for AlertConsumerJob,completed the parameters and scheduled the job to run every 5 minutes.

But now as the issue occurs and captured in Message Monitoring, I do not get any alert emails in my mailbox.


1. I checked NWA -> Message Alert Configuration -> Alert Log

Alerts are getting generated ->Header gets evaluated and -> Rule is found and it says 'Adding Consumers: [ALERT-TO-MAIL]' ---------------------->>>>> but then there is an error against this generated alert "SEND_CONSUMER_ERROR"

2. Also I checked the Consumer Queue and found the alerts available there.

To me it seems that alert generated identified the Consumer and goes in the consumer queue to be sent to recipients but somehow this does not proceed further. Can there be some issue with the Job to send the mail to configured recipients? Although I am sure that the steps are done accurately. Any pointers would be helpful on what else can be checked to find the resolution to this.

Also I would like to find a way to send a TEST MAIL from java stack like we used to do in ABAP stack by running standard report "RSALERTTEST". Kindly suggest how to do that?



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1 Answer

  • Feb 09, 2018 at 11:23 AM

    Hi Shika,

    Is port opened for SMTP host from PI check the telnet connectivity to smtp IP from PI. Also share the entire error log generate in java scheduler.



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