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Former Member

Error "Cannot retrive tax information "

Hi All,

I am able to create the Sales order and Purchase Orders properly,but some times suddenly the system gives me the error as "Cannot Retrieve the tax information " while creating the SO and PO not at the same time.

The immediate solution what i got is to close the SO or PO which iam creating and open a new form and enter the same details of the previous SO or PO and post, it accept second time.

What might be the problem ?? any idea is help full.

Thanks in Advance.

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2 Answers

  • Posted on Jun 18, 2008 at 10:33 AM

    Hi,

    please check if there is any tax code missing?

    Row level, freight etc..

    also check if the tax date is out of range defined in Posting Periods.

    regards,

    maggie an

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  • author's profile photo Former Member
    Former Member
    Posted on Jun 18, 2008 at 10:56 AM

    then update the latest patch which is avaiable in the below link

    https://websmp204.sap-ag.de/~sapidb/011000358700007392752004E

    Login to SAP Portal > SAP Business One > Installations & Updates > SAP Business One Products > Updates etc...

    For checking patch goto Help --> About

    Version : SAP Business One 2005 B(7.40.243) SP:00 PL:36

    Here PL is patch level, if it is 15 then change it.

    Regards,

    Sagar

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    • Former Member Former Member

      No need to update.

      You might be using the Tax Code determination functionality. If yes then please check if all the relevant information to determine the correct tax codes have been done or not.

      Please check this out.

      Sagar

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