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author's profile photo Former Member
Former Member

Reject an order item

Hi alltogether,

I have to give a recommendation for the following case:

  • user created a customer order (TA) with one item and item cat. TAB!

  • user created a po with ME57/ME21N and ordered the parts

  • user received the parts

Now the customer rings and does not want the parts anymore.

User wants to keep the po with the specific number 45xxxxxxxx, because he will receive a supplier invoice with relation to that po number.

He also wants to keep the ordered parts in his own stock, means he doesn't want to return to supplier.

How can we reject the customer order and change the po so that we can post the stock to unrestricted use?

(It doesn't allow to reject the customer order items as long as I did not post the parts with MIGO and as long as I do not delete the purch. order item.

Error-Message: "Delete purchase order 45xxx and item 000010 first" )

There is one workaround I found:

1.) delete po item (garbage icon)

2.) reject customer order item

3.) change account assignment category in po item to BLANK (was set to M, because of the TAB item in cust. order)

4.) clear Purch.req and req. item reference in po item line

5.) save po

6.) undo deletion of po item (unlock icon)

Too complicate, isn't it?

Any good ideas from the pros outside?

Thx a lot

Wolfi.

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1 Answer

  • author's profile photo Former Member
    Former Member
    Posted on Jun 19, 2008 at 04:35 AM

    Hi Wolfi;

    From your description I understand that we are looking at a Make to order scenario.

    I assume that there will repeat orders for this item.

    Now,

    1. When the customer rejects the order, we are left with what we nor mally call a orphan unit, this is because the item was produced for a specific order.

    2. This item when returned will, in general go to our unrestricted stock( this is not our case).

    3. Assume that we have another Order for the same item with similar specification, in this case we have to just transfer the stock from the old SO to the new SO. This can be achieved by using the move ment type 413 (E). This mvmt type will transfer stock from one SO to another.

    4. Now, we would have a PO created for the new SO. All you need to do is just cancel this PO, so that your vendor does not add a stock further.

    So pls try using movement type 413 (E) and i hope your issue will be resolved.

    Regards,

    Mani

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