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author's profile photo Former Member
Former Member

Multiple Channels for Campaigns

Hi Folks ,

Is it Possible to possible to Execute a Campaign for Different Communications Channels at Once - If so , how is it possible ? Needed valueable inputs - Thanks in Advance.

Regards,

Amrita.

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  • author's profile photo Former Member
    Former Member
    Posted on Jun 18, 2008 at 05:49 AM

    Hi Amrita,

    You need to have different campaign elements assigned to your campaign to achieve this.

    Assign the communication channel and Profile to each element which you want to execute.

    If you are executing the campaign manually you need to go to segments tab of the campaign element and goto extras in the menu and select target group to channel.

    If you are executing through campaign automation you need to have start node and all the elements one after the other connected using the connections. Then you can schedule the campaign in the start node and execute using the start button.

    I hope the above answers your question.

    Reward points if it helps.

    Regards,

    Madhu

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    • Former Member Former Member

      Hello Madhu,

      I am running a campaign and have made two campaign elements under it, where I would like to do the following:

      1. send email to the customer and simultaneously create an activity for each BP of the target group attached.

      2. send email to the customer and simultaneously create an lead for each BP of the target group attached.

      Now what I have done is, I have defined the communication medium as email and attach the activity tx to it, finally after release the email and lead is generated, but not the email and activity (it is giving errors u2013 job cancelled on the segment tab page).

      Please tell me how do I attach two communication medium to a campaign.

      Thanks

      Neeti

  • author's profile photo Former Member
    Former Member
    Posted on Jun 18, 2008 at 06:09 AM

    hi there

    for multiple channels the building blocks will be the campaign elements

    specify the different campaign elements and then have ur target group ready ,also spceify allthe communication medium u wanna use for segmentation

    and then just under the segment tab ,send target group to channels at once

    it will do ur cause

    best regards

    ashish

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  • author's profile photo Former Member
    Former Member
    Posted on Jun 18, 2008 at 06:58 AM

    Hi amruta,

    yes it is possible through creating different camp elements, and assign different communication medium and assign the target groups and the remaining will be the same and execute the campaign through the customer will get mails, direct mailer faxes telephone according to his communication with multiple

    reward if hlps

    regards

    Manohar

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