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Former Member

SAP mail not going from production server to an outside recipient

Dear All,

We work on ECC6 and since last few days we are not able to send mail from our production system to outside.I checked and found it is doing from quality and development.

I even checked transation SCOT and settings are same as Quality.

What can be wrong.

Following is the error we are getting.

*Cannot process message, no route from SAROJP to say any Gmail or rediff account*

Message no. XS826

Diagnosis

To continue processing, the system requires a valid route from sender

SAROJP to recipient to say any Gmail or rediff account (type INT).

System Response

The action was terminated.

Error occurred in SAP in SAPconnect

Procedure

If this error was generated within the SAP system by SAPconnect, you

have the following options:

Create a route (i.e. assign a suitable address area, which covers the

above address, to a node).

1. Check whether the route exists, but the node to which it is assigne

is not in operation. If this is the case, change the route or put

the node into operation.

2. Change the recipient address if it has been entered incorrectly.

If the error was detected outside of the SAP system, please read the

operator's manual for your communication software or contact the

manufacturer.

Any suggestion will be highly appreciated and duly rewarded with points.

Regards,

Ashutosh

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3 Answers

  • Best Answer
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    Former Member
    Jun 19, 2008 at 07:57 PM

    Check the job SEND_INTERNET_MAIL is running or not for every 30 minutes If it is running check the program and variant for the job doing exactly or not. Is SCOT settings contain * ?

    Srinivas.

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    Former Member
    Jun 18, 2008 at 07:42 AM

    Hi,

    Did you do the checks that are described in your error message ? especially about the routes ?

    Regards,

    Olivier

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    Former Member
    Jun 19, 2008 at 09:12 AM

    Might be worth asking your mail administrator to ensure that your Production host name is included in the list of servers that are permitted to "talk" to your mail server.

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