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author's profile photo Former Member
Former Member

Customer cancels purchase order

Hi alltogether,

I have to give a recommendation for the following case:

- user created a customer order with one item and item cat. TAB!

- user created a po with ME57/ME21N and ordered the parts

- user received the parts (with or w/o MIGO, doesn't matter)

Now the customer rings and does not want the parts anymore.

User wants to keep the po with the specific number 45xxxxxxxx, because he will receive a supplier invoice with relation to that po number.

He also wants to keep the ordered parts in his own stock, means he doesn't want to return to supplier.

How can we reject the customer order and change the po so that we can post the stock to unrestricted use?

(It doesn't allow to reject the customer order items (subsequent documents message) as long as I do not delete the purch. order item.

Error-Message: "Delete purchase order 45xxx and item 000010 first" )

There is one workaround I found:

1.) delete po item (garbage icon)

2.) reject customer order item

3.) change account assignment category in po item to BLANK (was set to M, because of the TAB item in cust. order)

4.) clear Purch.req and req. item reference in po item line

5.) save po

6.) undo deletion of po item (unlock icon)

Too complicate, isn't it?

Any good ideas from the pros outside?

Thx a lot

Wolfi.

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5 Answers

  • author's profile photo Former Member
    Former Member
    Posted on Jun 17, 2008 at 03:01 PM

    Thx for your replies !!!

    I try to simplify my problem 😉

    1.) created a customer order with VA02

    2.) item category is TAB (which creates a po requisition automatically)

    3.) create a purchase order via ME57

    ...

    ... supplier delivers part

    ...

    4.) my customer doesn't want to have the part anymore

    5.) I want to reject the customer order, but not the purchase order. (Because I have to post suppliers invoice with MIRO to it !!!)

    6.) I want to keep the purchased part now in my own stock !!! How can I tell my purchase order that from now it's a stock purchase order ?

    Clear?

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    • Former Member

      Hi Wolfi,

      First U need to move the stock assigned to the Sale order back to Unrestriced. U can use the transaction MB1B Movement type

      411E. Now the stock lies in unstricted and u can use this for any other sale order.

      This condition is valid if you have not made any delivery to the sale order. If any delivery/Invoice is made u need to cancel them first and then proceed to move the stock to unrestricted other wise the system will give errors.

      Now you can cancel the SO made to the customer who has rejected his order so that it will not show in the pending list.

      Be careful when using the above transaction in production.

      Kiran

  • author's profile photo Former Member
    Former Member
    Posted on Jun 17, 2008 at 02:32 PM

    Hi again,

    no one out there who knows how to do that??? Can't believe!

    If I should place my question in another section, please let me know!

    If something is not clear pls. ask me!

    Thx.

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  • author's profile photo Former Member
    Former Member
    Posted on Jun 17, 2008 at 02:50 PM

    hi wolfi

    i thing your case is about third party senario , if it is plz let us know .

    well as far as i understood your problem , you create one return delivery from customer to user and than stock it .

    regards

    ravikant dewangan

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  • author's profile photo Former Member
    Former Member
    Posted on Jun 17, 2008 at 04:18 PM

    Hi,

    when I did the MIGO and then reject the order item, it just shows me some warning, but will let me save.

    When I haven't done the MIGO it gives me the following message when trying to reject the customer order item :

    Error-Message: "Delete purchase order 45xxx and item 000010 first"

    Any idea?

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    • Former Member

      Hi Wolfi,

      U need to change the account assignment (A) for which u have assigned from sale order to a cost center in the Purchase order. if you have already done MIGO u need to cancel the GR then change the PO. Now do MIGO against the cost center and storage location.

      As your purchase order is assigned to the sale order it is not allowing u to delete the Sale Order.

      Kiran

  • author's profile photo Former Member
    Former Member
    Posted on Jun 18, 2008 at 06:26 AM

    Any more ideas?

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    • Hi Wolfi,

      It seems the experts here are missed the mark and seem not to grasp the main point of your question. I think you should try to get proper answer on the sales general forum.

      In my opinion you have already drawn up the steps of the exact solution how to handle this issue and no one has been able to give a solution of such qualty till know.

      You have to delete PO, PR, SO as well, so maybe you have to work with it a lot but if you want an exact solution you may have to pay the price.

      Other side of the coin that your customer shouldn't cancel an already issued order of which procurement is in progress. Of course it is your internal issue how to handle.

      In my opinion maybe you can simply delete the PO item and create a new one that is not in connection with the SO itself - I don't know it is possible but maybe it is.

      BR

      Csaba

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