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C4C Service Control Center - IT Contact per tenant?

Hello,

If I add an IT Contact in the Service Control Center is that IT contact applied to all the tenants I have or is the contact tenant independent?

E.g. If I add an IT Contact in my Test tenant, is that IT contact applied to my Production tenant aswell?

Br

Sara Andersson

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2 Answers

  • Best Answer
    Feb 21 at 01:59 PM

    Hi Sara,

    From SAP side, the contacts mantained in the Service Control Center are valid for all tenants.

    When you assign a contact to one tenant it applies to every other tenant. The contact is set at customer level rather than tenant level.

    Also, it is worth mentioning that it may take up to 24 hours for contact details creations or changes to take effect in the system, so keep this in mind as you may not see the changes immediatelly.

    Please let me know if this information supplies your question

    Kind Regards,

    Leonardo Felini

    Support Consultant, SAP Product Support

    C4C Forum - http://go.sap.com/community/topic/hybris-cloud-for-customer/ all-content.html

    ByD Forum - http://go.sap.com/community/topic/business-bydesign/all-content.html

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  • Hi Sara,

    I believe that you have to insert the IT contact in the production tenant as well. This is not automatic applied from on tenant to another.

    Best regards

    Marlos Damasceno

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    • Hi Sara,

      As you said "I was more wondering if this was correct or not", that I am not able to answer you. As far as I know, you should include the contact in each tenant you have.

      You may raise an incident to check it ;)

      Regards

      Marlos Damasceno