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Former Member

No parameters values for the CRM Actions in YMKT (On premise) campaign execution

capture.pngHello Experts,

I have an issue in campaign execution in Hybris marketing on primise 17 09. My hybris marketing system integrated with CRM system

I have created Trigger based campaign and in the automation tab, I have selected action “Create CRM activity” and when I click on that action, right side I am having the parameters like category, Type, priority, status etc.. and I can select the values from the drop down. But now I am not getting any values for those parameters and getting blank

NOTE: For the C4C actions “Create C4C activity or C4C phone call” I am gettign the drop down values.

I have seen one document and menctioned that these parameter values will come from connected system (SAP CRM).

Could you please provide any suggestions, where we have to customize these values or any integration points which we need to perform.

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