Compliance Calibrator 5.2 Install Question

I am at a customer site installing Compliance Calibrator. We have followed the installation steps as outlined in the CC5_2_Install_700.pdf and everything has been going smoothly. We have restarted our instance and now we are trying to verify that it has installed properly. On page 44 of the guide, it says:

The Virsa Compliance Calibrator banner appears. This verifies that your installation was successful. There is no content below the banner until you:

- create JCo destinations.

- assign a role, provisioned to perform all Virsa Compliance Calibrator transactions, to a back‐end user account.

However, when we go to the URL as described in the guide, we get the netweaver login screen, but when we try to login, it doesn't show us the banner as described above. Instead it appears that the login has been rejected, though no rejection error message is displayed.

What step may we have missed?

Thanks,

Santosh Krishnan