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Former Member

Mail functionality grayed out in CRM WEB ui

Hi,

The mail functionality is not working in the webui. When opening the mailscreen the browser locks ( both IE and chrome ). My best guess is an issue with the rich text editor but i have no idea where to start looking. Any insights?

Mail functionality is setup correctly and working in the backing (scot + sost)

mail-is-inactive.jpg

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3 Answers

  • Feb 08 at 12:51 PM

    Hi Frederik,

    If you press F12 to open debugging console and access to the email view, do you see any javascript errors there?

    Otherwise, you can try to check/activate ICF services bsp_crm_btfbse or bsp_crm_rtemce.

    Kind regards,
    Garcia

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  • Feb 12 at 10:46 AM

    Hi Frederik,

    Please go through Guided Answer at link

    https://ga.support.sap.com/dtp/viewer/#/tree/1430/actions/17920

    Best Regards, Varun

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  • Feb 12 at 03:17 PM

    Hi Frederik,

    this can be linked to page rendering.

    If you check IE debug console, what is the default IE rendering mode ?

    Please try to emulate an other mode (I.e Edge) by pressing F12 -> Emulation -> Edge mode.

    thanks

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