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Former Member

Missing actions in Workcenter

Hello all,

I have recently updated to SolMan 7.0 SP-Stack 15 and have the following problem:

In SAP documentation, the workcenter for Incident Management has the following actions availble in the contextual navigation panel:

Overview

Messages

Search

Report

But in my case, I only have Overview and Messages available. I am missing Search and Report.

Can anyone help me with this please?

Thanks and regards,

Henry

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    Posted on Jun 14, 2008 at 05:41 AM

    >

    > I have recently updated to SolMan 7.0 SP-Stack 15 and have the following problem:

    >

    > In SAP documentation, the workcenter for Incident Management has the following actions availble in the contextual navigation panel:

    > Overview

    > Messages

    > Search

    > Report

    >

    > But in my case, I only have Overview and Messages available. I am missing Search and Report.

    Hi Henry,

    I assume, the user does not have authorizations to process message, but only to enter new messages.

    Check the assigned authorizations.

    You might especially check for authorizations for text type SU15 (Information for SAP). Assigning this authorization will show items in navigation panel

    Regards, Ruediger

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    • Former Member

      Hello Ruediger, thank you for your reply.

      I assumed the problem was not authorization related because in other workcenters (SolMan) I've had a link availabe and not the authorization to run the transaction.

      For everyone else the specific Authorization Object which Ruediger refers to is CRM_TXT_ID

      Thank you very much Ruediger

      Regards,

      Henry

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