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author's profile photo Former Member
Former Member

Problem with a rule in workflow

Hello, i have a workflow that use a rule for assign inbox of the users,

when i test the rule it seem to be good, because in the result i can see the right user.

In my workflow i have 4 levels of authorizations.

The first level works well, but the second not.

1) Information for agent determination for step


A problem occurred when determining the recipient for step 0000000013. This problem does not lead to execution being canceled.

2) Error in resolution of rule 'AC99800002' for step '0000000013'

The function module for rule 'AC99800002' initialized an exception and returned a message ("MESSAGE ... [RAISING ...]").

3) No agent found

How can i resolve this issue?


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    author's profile photo Former Member
    Former Member
    Posted on Jun 13, 2008 at 05:13 PM

    I think you should try to simulate the rule according to the container element value you have currently in the Workflow container. I hope there is some problem with level data not getting passed.



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    • If you use responsibilities, you should check if you have all options covered. There shouldn't be an input variable for which no outcome is defined. So take a good look at the rule again.

      And as suggested you can test it with the input variables you have in the container of the workflow.



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