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Former Member

Support from SAP in upgrade

Hello,

Can anyone tell me what kind of support does SAP offer to it's customers in upgrading to ECC 6.0 from ECC 5.0, namely if there is any service included in a support agreement that is free of additional charge?

Thanks

Aleksandra

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3 Answers

  • Posted on Jun 13, 2008 at 09:43 AM

    Usually you get a "Functional upgrade check" before and after the upgrade a normal GoingLive check. I suggest you create an OSS call on XX-SER-TCC and ask there - it may depend on your contract.

    Markus

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  • author's profile photo Former Member
    Former Member
    Posted on Jun 13, 2008 at 01:18 PM

    Hi

    For more information tryout these links you would be able to understand:

    http://service.sap.com/upgrade

    http://service.sap.com/upgradeservices

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  • author's profile photo Former Member
    Former Member
    Posted on Jun 15, 2008 at 04:24 PM

    Hi Aleksandra,

    You can get support related to problem which you are facing in the upgrade. SAP will provide the full support if you stuck in upgrade. Please read upgrade guide and apply accordingly.

    Regards,

    Anil

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