SOST issue

[former_member184495]

Hi,

viewed many threads but no luck.

Issue is I have a WF which sends mail at a step to recipients Outlook.

This step I have a program-exit which uses the class to send mails.

Now this program-exit triggers whenever workitem is created for that step.

But a strange thing happening.

Say there are 2 approvers (sequence, 1 approves then only 2nd guy receives).

In SOST I see approver-1 recieved mail but approver-2 (after 1 approving it) didnt show in SOST. but I have reminders being sent and strangely the approver-2 receives the reminder mails. WF log shows correct email in first approval step and reminder step.

Now SCOT is correct, SMPT is correct, email id fetching and maintained is correct.

This happens on some cases only.

I was wondering if we have any tcode other than SOST to check why some cases didnt register in SOST?

[pokrakam]

Why are you using program exits? Just make it it's own step, easier to troubleshoot, any issues like this would be obvious.

[ramki_maley]

Couldn't you use Extended Notifications?

[former_member184495]

hi Mike/Ramki,

issue is that its an already running WF, so now re-design of it is not possible due to client things.

Thanks,

Aditya V

[former_member184495]

Hi Mike/Ramki,

the same WF in quality works fine without any issues, just in PRD this issue arise and that too few cases.

Thanks,

Aditya V

[ramki_maley]

Might be a security/authorization issue at the time of the second work item creation. Check if the second work item creator is the previous approver. The reminder emails work because they most probably are sent by the WF-BATCH user.

It is a pretty easy/simple to deactivate the sending of mail using the exit and configure extended notifications.

Cheers.

[pokrakam]

I don't understand? It's broken, it needs to be fixed. What more justification does one need to change it?

[jozsef_hegyi]

Hi

in this case the sapconnect interface was not called at all. so the issue should be before you call the send interface.

Best regards

Jozsef H

[keohanster]

Just a thought - is Approver1 ever also Approver2?

Can you attach a technical workflow log of one that has gone astray?

[jozsef_hegyi]

Hi

do you see the mail in tr sost with 'still no entry in queue' status in case of this issue?

Best regards

JozsefH

[former_member184495]

hi,

no I do not see in SOST, I ticked all settings that I could get in SOST to view if anything was stuck, but nothing.

Aditya V

[anjan_paul]

Hi,

Please check valid email id maintained for each approvers.

Thanks

[former_member184495]

Hi AP,

yes its maintained.

Thanks,

Aditya V