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Integrating C4C and Hybris marketing without any middleware

Hi Everyone,

I have a question regarding to creating Ticket in C4C via an External website (that is created in Hybris Marketing)
My quetsion is can we integrate C4C and Hybris without any middleware (like HCI,PI)?

Can we connect them directly? If yes can anyone help me about this?

Thanks
Sin

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2 Answers

  • Best Answer
    Feb 21 at 10:19 AM

    Dear Sin,

    If you intend to replicate tickets from Hybris to C4C without any middleware, then you can make use of C4C A2X interface, specifically for tickets is ManageServiceRequestIn. You can find detailed documentation of this interface in C4C, Administrator>>Service Explorer workcenter view.

    Though you may have take care of creating outbound interface in Hybris, and corresponding application logic to trigger this outbound message.

    Regards,

    Shivanand B H

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  • Feb 05 at 10:20 AM
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    • Hi Keshav,

      Thansk for your sugestion, But This blog is for integrating C4C and ECC, but I am looking for C4C and Hybris... could you please help me abou this?

      Do you have any idea?

      Many Thanks
      Sin