on 06-11-2008 9:06 AM
Hi experts,
I need your urgent help on this please -
If I copy Transaction Type SLFN and create a ZLFN, is it possible for me to do any setting by which:
- All support messages created from within SolMan (in Testing, Configuration etc>) always picks ZLFN
- All support messages created from Satellite Systems (the 'real' messages after the project goes live) uses the SLFN
The reason for this requirement is to play around with status values, subject, categories etc. for SolMan messages without disturbing the standard settings of SLFN.
Any specific help will be gratefully acknowledged and rewarded.
Warm regards,
Srini
All support messages created from within SolMan (in Testing, Configuration etc>) always picks ZLFN
Just use Tx: CRMD_ORDER in SolMan to create ZLFN type messages manually
All support messages created from Satellite Systems (the 'real' messages after the project goes live) uses the SLFN
If Service Desk is configured properly there are no additional tasks to perform since the mentioned configuration is default anyway.
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Hi Christian,
Thanks for your quick reply.
My need is to not create the messages in SolMan manually. This is because, messages created from Test Organizer(STWB_2) are tracked within given Test Package and the link will get lost.
I want the system to understand that a given Support Message is being created from SolMan, hence use ZLFN.
Is there any BAdI or any other custom approach to get this 'trigger' done.
Best regards,
Srini
Hi Christian,
I have just been able to find, with a kind ABAP colleague here, that the Function Modules behind NOTIF_CREATE transaction kind of points to SLFN (though not overtly hard-coded, pretty much similar!)
I am trying to ascertain a few more things. If there is no way to open up Customizing entries behind it (I serious doubt), the only possible option would be to do include custom code into the program DSWP_NOTIF_CREATE_DETAIL at appropriate level.
Best regards,
Srini
-
This has to be a custom development, as per my current findings. This thread is being closed for housekeeping sake.
Edited by: Srinivasan Radhakrishnan on Jun 24, 2008 4:55 PM
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