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SAP Dashboards 4.2 sp04 (Error: Xcelsius has stopped working)

Feb 01 at 07:12 AM


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Hi Experts,

I got below error whenever try to open xcelsius 4.2 sp04. Installed in windows 7 (64 bit) Service Pack 1.

Previously it's worked fine. It's happened from last 2 days.


Pavan Sharma Aurora.

xcelsius-error.png (37.1 kB)
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2 Answers

Best Answer
Pavan Kumar Pullapanthula Feb 01 at 09:56 AM

Finally I got solution for above issue by change the compatibility as Windows 7 instead Windows XP .

solution.png (50.6 kB)
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Gerardo Hernandez Feb 06 at 05:40 PM


I have the same issue and this didn't work. I have reinstalled the program like three times now.

The issue is just with one user on the same computer. If I opened it as another user the program works fine.

Seems like some Appdata file corrupted or something like that.

Can you help me?


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Hi Gerardo,

You can try below steps.

1)Uninstall MS Visio and Skype for Business.Now check if the dashboard loads.

2)Rename the startPage folder in the folder location C:\Program Files (x86)\SAP BusinessObjects\Xcelsius 4.0\assets



Did both and still the same error. It is just with that user, if I used another one in the computer it works, regarding the MS Visio.

That's why I think it is something with the Appdata folder. There is also an error in the Roaming-Xcelsius folder that says "Unexpected error when trying to create SAP Connector"



Any help with this @Amit Anant Kulkami???