How customizing "Customer Interaction Search - Interaction History

[Former Member]

Hi,

I want to customizing the search for "Interaction History". I'm using standard Navigation Bar Entre named "INTERACTION_HISTORY".This entry call link "InteractionHistoryView".

In Interaction History you can filter by "Show". This field has CRM Lead, Business Activity, CRM Order,Sales, Services Process and task. I want to remove CRM Order and CRM lead.

Any idea?

Regards,

Lyda

[BGarcia · Accepted solution]

Hello Lyda,

In version 4.0 and version 5.0, I didn't found any customization for that.

This because if you check class CL_CRM_IC_IHISTSEARCH_IMPL (the view controller's class), method SET_ALLOWED_BT_OBJECT_TYPES, you'll see this values hard-coded.

So, for achieve this, we did some development to filter the entries in this view (copy the view, replace it in runtime profile, replace the controller class...)

Kind regards.

Bruno