Xcelsius 2008 - Known Issues (Installation)

[Former Member]

AA: Area Affected

PD: Problem Description

WA: WorkAround

AA: Installing QAAWS from BOE Client

PD: The Query As A Web Service (QAAWS) application has been combined with the BOE XI 3 BusinessObjects Client application. It was previously a separate application.

This means that to use BOE XI 3 QAAWS with Xcelsius 2008, you must download the BOE XI 3 BusinessObject Client from the Business Objects Support site and install it on your client machine.

WA: To install QAAWS download the BOE XI 3 BusinessObjects Client. You may or may not have access to this download based on the type of licensing agreement you have with Business Objects. Note that the BOE XI 3 BusinessObject client is about 600MB in size.

AA: Installing Xcelsius 2008 when a higher version of the Adobe Flash Player exists

PD: The Xcelsius 2008 installer will install a version of the Adobe Flash Player. If you have previously installed a higher version of the Flash player, you will get a warning message from the Xcelsius 2008 installer.

WA: You can ignore this warning message. Your newer version of the Flash Player will not be changed.

AA: Installing Xcelsius 2008 with other older BOE products.

PD: After installing Xcelsius 2008 on a machine, some other older BOE products on the same machine stop working (eg. WebI Report Server, BOE XIR2)

WA: Many BOE products share the same installer, as a result installing Xcelsius 2008 on the same machine other older products changes the default install folder to the newer BOE folder. For example with BOE XIR2 it changes the default BOE install directory to change to BOE XI 3 folder.

C:\program files\business objects\businessobjects enterprise 11.5\" is changed to

C:\program files\business objects\businessobjects enterprise 12\"

The workaround is to manually edit the registry and change the key folder name back to its previous name.

Use regedit to view the folder name in the key "HKEY_LOCAL_MACHINE/Software/Business Objects/Enterprise/InstallRoot/Path".

Double-click on path and change the Value data. In most cases the folder name is C:\program files\business objects\businessobjects enterprise 11.5\

Note: please back up your registry before making any changes.

AA: Uninstalling Live Office XI 3 from a machine with Xcelsius 2008

PD: If you uninstall Live Office XI3 on a machine with Xcelsius 2008 also installed, the Xcelsius Keycode Expiry dialog box (License manager) pops up asking for the Xcelsius Keycode.

WA: The Xcelsius keycode must be entered again to re-enable Xcelsius.

AA: Installing Xcelsius with Office XP

PD: Currently installing Xcelsius 2008 with Office XP is not supported due to a bug. Use Office 2003 or Office 2007 instead. If Office XP must be used see the workaround.

WA: As a workaround to the issue of Xcelsius 2008 not installing with Office XP, users can manually add a registry key to enable installation. Please make a backup copy of the registry before making any changes.

1. Go to Start > Run. Start the registry editor by entering 'regedit'.

2. Select the folder HKEY_LOCAL_MACHINE and navigate to \Software\Microsoft\Office\

3. Create an 11.0 folder, if it doesn't exist, by selecting Edit > New > Key from the menu.

4. Create a subfolder called PowerPoint

5. Create a subfolder under PowerPoint called InstallRoot

You should now have the folder structure listed below:

HKEY_LOCAL_MACHINE\Software\Microsoft\Office\11.0\PowerPoint\InstallRoot

6. From the InstallRoot folder create a string value called "Path" by selecting Edit > New > String Value

7. Select the newly created Path value and select Edit > Modify.

8. Under the Value Data field enter "C:\Program Files\Microsoft Office\Office11\"

9. Click OK.

10. Exit the registry editor.

11. Reboot your machine.

You should now be able to install Xcelsius 2008.

AA: Creating a Web Part for SharePoint Portal Server 2007

PD: The current Xcelsius Web Part installer Setup.exe does not work with SharePoint Portal Server 2007.

Note: Sharepoint Portal 2003 is supported.

WA: You can manually install the web part to use with Microsoft SharePoint Portal Server 2007. Microsoft does not provide a mechanism to build a Web Part installer for SharePoint 2007. For instruction on manual installation see the Xcelsius Support website. (see follow up post below)

[Former Member]

Amy, Regarding the last item in this thread:

"AA: Creating a Web Part for SharePoint Portal Server 2007

PD: The current Xcelsius Web Part installer Setup.exe does not work with SharePoint Portal Server 2007.

Note: Sharepoint Portal 2003 is supported.

WA: You can manually install the web part to use with Microsoft SharePoint Portal Server 2007. Microsoft does not provide a mechanism to build a Web Part installer for SharePoint 2007. For instruction on manual installation see the Xcelsius Support website."

Do you have any information on what the manual steps are? I tried running setup.exe from the Xcelsius 2008 Server SharePoint Integration Kit. While the Xcelsius web part does show up in Windows Add/Remove Software, I can't locate it when trying to add it as a web part on a SharePoint page. We are using SharePoint 2007.

Thanks,

Edited by: Gary Johnson on Oct 1, 2008 10:08 PM

[Former Member]

The current Xcelsius Web Part installer Setup.exe does not work with SharePoint 2007 (Windows SharePoint Services 3.0). Here is the workaround to install Web Part in SharePoint 2007 manually.

The easiest way to install a web part in SharePoint is to add the web part assemblies to Global Assembly Cache. To do so:

1. Download and unzip the attached Xwp.zip. Drag Xwp.dll and ICSharpCode.SharpZipLib.dll into C:\WINDOWS\assembly folder on the machine running SharePoint 2007.

2. Open web.config file located in the root of a Windows SharePoint Service 3.0 Web Application directory with Notepad. Normally, the physical location of the default WSS 3.0 Web Application root is C:\Inetpub\wwwroot\wss\VirtualDirectories\80.

[Click here for more information on how to Find the Web Application Root|http://msdn2.microsoft.com/en-us/library/ms474356.aspx].

3. Insert the following <SafeControl> tag between <SafeControls> and </SafeControls>.

<SafeControl Assembly="Xwp, Version=1.0.0.0, Culture=neutral, PublicKeyToken=7e58495f1a9ea430" 
Namespace="CrystalXcelsius.SharePoint.WebParts" TypeName="*" Safe="True" />

4. In SharePoint Portal Site Home page, from Site Actions drop-down menu, go to Site Settings->Modify All Site Settings. Click Web Parts under Galleries to open Web Part Gallery Page. Click New to open New Web Parts page. Check CrystalXcelsius.SharePoint.WebParts.Container checkbox and click Populate Gallery. Once it is populated, you will be able to add Container web part to your web part page in SharePoint 2007.

[Former Member]

Amy,

I installed the Crystal Xcelsius Web Part in sharepoint server and configured the sharepoint site.

The adshboards are live connected to BO server through Live Office. Even though I was able to upload the file to sharepoint document library and add the Xcelsius web part in the sharepoint page, it is showing error #2170 and its not showing the BO log in window to authenticate. I have tried some solutions like adding crossdomain.xml file to the BO application server and changed security settings in Macromedia.com with no luck. Only live connected dashboards have issue , static dashboards are fine.

Any suggestion to resolve this error will be highly appreciated.

Edited by: gkurup on Feb 6, 2009 5:39 PM