Crystal Reports XI Server freezes up

[Former Member]

We've published reports to the server running Crystal Reports Server XI. Some of our reports pull without a problem, but other times the webpage locks up for the end user. We've received errors saying Transport error: Communication Error, Transport error: invalid object reference (found in the event viewer of the server). We are querying a SQL 2000 server database running Windows 2000 server. We changed settings in Regedit for script timeouts, which we had to do in Crystal Enterprise 10 (this is on a different server). This seems to have helped display the reports sometimes, but not on larger reports. The first page will display occasionally and show there are more pages, but when clicking the arrow to view the next page, we receive the error "An error has occurred: null." The same error also occured when trying to print the report. The reports we published had been created in Crystal Reports 10 and when we received Crystal Reports Server XI, we just published them as is. Any suggestions on what to try?

[Former Member]

We have tried changing the session-timeout parameter value to a higher value in web.xml file but did not help. All the Scheduled reports are still not kicking off when the Report Server is not available maybe due to this reason. Anybody tried any other work around? please reply.

-Sai

[Former Member]

Hi there,

May I know which registry key you guys change? I have the same ce 10 problem where some of my reprots hit the communication error and refuse to display.

->

"We changed settings in Regedit for script timeouts, which we had to do in Crystal Enterprise 10 "

[Former Member]

The solution is as follows:

1. For InfoView application:

- Go to <BOE home directory> \Tomcat\webapps\businessobjects\enterprise115\desktoplaunch\WEB-INF\ folder;

- Edit web.xml file;

- Set session-timeout parameter value to a higher value;

- Restart BOE server processes from Central Configuration Manager.

2. For Central Management Console application:

- Go to <BOE home directory> \Tomcat\webapps\businessobjects\enterprise115\adminlaunch\WEB-INF\ folder;

- Edit web.xml file;

- Set session-timeout parameter value to a higher value;

- Restart BOE server processes from Central Configuration Manager.

This is for Java applications only (for Tomcat web server). Probably is the same for .NET applications (IIS).

Good luck!