documentation or customization related to CRM web client 2007

[Former Member]

Hi,

Please can you send cook book or development or some good documentation related to web client 2007.

It is very helpful to me.

Thanks

Savan

[Former Member · Accepted solution]

Just look at the 1st post by John Burton, has the link to the cookbook

SAP Notes

759923 Frequently Asked Questions about IC WebClient

940882 Frequently Asked Questions about ERMS

882653 Frequently Asked Questions about Agent Inbox

1114557 SAP CRM 2007 Internet Browser Releases

1118231 Supported user interfaces for SAP CRM

981710 Support for Microsoft Internet Explorer 7.0

1144511 Blank screen when starting CRM WebClient or IC WebClient

1115493 CRM Web UI: Mandatory SICF services for CRM framework

992848 Mandatory ICF nodes for CRM WebClient UI Framework

IC WebClient Consultant Cookbook for CRM 2005

Online Documentation

Online Knowledge Products

Blog: How to Configure Contact Center Simulator User Interface (CCSUI)

Blog: What is Computer Telephony Integration (CTI)

[former_member187490]

Hello Savan,

In addition to the IC WebClient cookbook for CRM 2005 which Glenn pointed out, there is also a CRM WebClient cookbook for CRM 2006s. I'm not sure if there is also one available for CRM 2007 yet. However, although I have a copy of the CRM 2006s CRM WebClient Cookbook, I can't find it anywhere online. Otherwise I would send you the link. And unfortunately there is some policy in these forumns against emailing documents. Probably the best thing to do is post a separate thread in the CRM 2007 BPX forum and ask those guys if they have finished writing the CRM 2007 CRM WebClient Cookbook, or if they can at least provide the link to the old CRM 2006s CRM WebClient cookbook. If none of that works, then go ahead and contact me outside this forumn and I will see what I can do.

Regards,

John