on 06-06-2008 10:11 PM
MODERATOR: Please stop posting interview questions.
in support many tools are using to solve tickets, what are they?
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Remedy and Manage Now are some examples but you find many. OVSD is one tool I am using now.
These are used to report issues and we can maintain a log of the history for a particular issue.
I think these only support to post an issue.
Venu
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