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Former Member
Jun 06, 2008 at 08:02 PM

How to access "Standard Response" from Cat Modeler in ICWC 5.0


For the Business Activity, in the category modeler I assigned a mailform as a Standard Response to a Category and released the version.

In the ICWC if I select that Category in the Interaction Record, I don't see how to access that standard response (mailform data) I was thinking it might be in the business context area of the ticket but I do not see it.

Points if someone can explain what I am missing.