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author's profile photo Former Member
Former Member

Unable to MERGE-Err Msg "MDM Server Failed to Merge the Selected Records"

Hi Friends,

I am using a Match Strategy in the Workflow. In the START Process of the workflow I CHECK OUT the records. In the step MATCH / MERGE when I try to MERGE similar records I get the Error Message "MDM Server Failed to Merge the Selected Records".

But the same step works fine when I dont CHECK OUT (CHECK OUT = NO) the records in the START STEP. But this would not be the right way to do it, as the incoming duplicate records would be visible in the Data Manager by other users even before it is merged.

Your inputs would be greatly appreciated to tackle this problem.


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  • author's profile photo Former Member
    Former Member
    Posted on Jun 06, 2008 at 07:26 PM

    Hi Eswar

    can you please give the workflow steps with parameters. Merging of records is manual or part of workflow?



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    • Former Member Former Member

      Hi Eshwar,

      Let me explain why the matching/merging dont work on check out records?

      If you know the concept of dirty data or corrupt data in which two or more than two users access same record from the central database meanwhile one did the changes and save it again, but the other is still working with the previous record. Due to this this corrupt record goes to two different users and generate inconsistencies in two different departments of an organization.

      Now why i am talking about it because Checkout record option is one which is used to prevent such kind of inconsistencies; if two or more users are accessing a record from DM and having join check out permission, then all users can work on local copies of record and then final record with the help of Admin goes to central database. It means user can modify these records in between the processing using their local copies and then finally reflected in central database. Now if you are using checkout records, it means any other user which have join permissions can modify any record which you may consider duplicate. Thats why DM does not allow to do so.

      Hope it will clear the confusion.