Case Management

[Former Member]

Hi All,

Any one can pls send me the Case Management Documentation and configuration doc's to this mail id please

rcc at webmail.co.za

Thanks,

Zayd

[ashish_nagpal]

hi there

just go through this link

http://help.sap.com/saphelp_crm60/helpdata/en/45/f042fe312c3112e10000000a1553f7/frameset.htm

will give you the customisation details

for case analysis and processing in CRM

go through these links too

http://help.sap.com/saphelp_crm60/helpdata/en/46/e96a634fc330c1e10000000a11466f/content.htm

http://help.sap.com/saphelp_crm60/helpdata/en/dc/d87e40417c6d1de10000000a1550b0/content.htm

will serve your cause i suppose

best regards

ashish