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Former Member
Jun 05, 2008 at 04:55 PM

CRM ICWC - Incoming call - Identify Account : contact person determination


Hi Gurus

We have implemented ICWC in CRM 5.0 and I have the following problem:

I have an Account (a customer with his own telephone number) and a Contact Person (a person with his own telephone number that differ from the customer nr) has been defined in the Relationships.

As soon as there is an incoming call from the Account, the application founds both the Customer and the Contact Person and the data of both bp's are filled in the view.

I do not want that the Contact Person data are filled automatically, but the Contact Person data are filled after the IC Agent has been choose the Contact Person manually.

Do you know if there is a way to do this?

Thanks and Regards,